Being busy is great for your bottom line, but don’t let it be an excuse for letting your customers down. Here are 3 key lessons in customer service. Most business owners and other entrepreneurs know that customer service is important, but they may not realize just how important. Building your business’s reputation starts with customer
Most small-business owners incorporate “offering the best customer service possible” into their companies’ mission statements. So why do so many customers still get an awful experience? And what can you do to turn their experience around?
When it comes to converting consumers, the secret to more sales is as simple as understanding just what your buyer wants (and expects) from your business. Need to add some new tools to your customer acquisition toolkit? Here are four strategies, all based on research, from Gregory Ciotti. He’s a Customer Champion at HelpScout, a
As chair of the massive Virgin Group, Richard Branson can’t possibly stay on top of everything going on at each of his companies, which include airlines, a mobile service provider, and an upcoming hotel chain. But to ensure that his customer service employees are maintaining his vision for the company, he’ll sometimes reach out to